What is SlotFlo?
SlotFlo is online booking software for service businesses. It gives you a public booking page for clients and an owner workspace for services, staff or resources, working hours, bookings, clients and daily schedule management.
FAQ
SlotFlo Help and FAQ
Straight answers about SlotFlo booking pages, owner setup, customers, staff, clients, billing, privacy, localization, mobile QR, APIs, and AI-ready features.
Product basics
Who is SlotFlo for?
SlotFlo is built for appointment-based service businesses such as barbershops, salons, beauty studios, tattoo studios, small clinics and similar teams. It fits businesses where clients need to choose a service, a person or resource, a date and an available time.
Is SlotFlo a marketplace?
No. SlotFlo is not a marketplace. Your business gets its own booking page and workspace. Clients book with your business, not through a shared public marketplace.
What problem does SlotFlo solve with manual booking messages?
SlotFlo reduces manual booking messages. Instead of asking clients back and forth about services, dates and available times, you publish a booking page where they choose from real available slots.
Should I use SlotFlo for emergencies or urgent medical needs?
No. SlotFlo should not be used for emergencies, urgent regulated care or situations where immediate human response is required.
Business types and use cases
Can I use SlotFlo for a salon?
Yes. Salons can use SlotFlo when clients need to choose a service, provider or resource, date and available appointment time.
Can I use SlotFlo for a barbershop?
Yes. Barbershops can use SlotFlo for bookable services, staff or chairs, working hours and client appointment scheduling.
Can I use SlotFlo for a tattoo studio?
Yes. Tattoo studios can use SlotFlo for appointment requests and scheduled sessions, as long as the business controls service details, availability and follow-up with clients.
Can I use SlotFlo for a clinic?
Small clinics can use SlotFlo for ordinary appointment scheduling where appropriate. SlotFlo must not be used for urgent regulated care, emergencies or any situation that needs immediate clinical response.
Can I use SlotFlo for another appointment-based service business?
Yes, if the business is appointment-based and clients need to choose a service, bookable person or resource, date and available time.
Public booking page
What is a SlotFlo booking page?
A SlotFlo booking page is the public page your business shares with clients so they can choose services and available appointment times.
What does a customer see about services, booking units, dates, times, and business booking information?
Customers see the booking information the business publishes, such as services, bookable units, dates, available times and the details needed to complete a booking.
Can I share a booking link?
Yes. Once setup is ready, you can share the booking link directly with clients from your website, social profiles, messages or other business channels.
Are public booking pages indexed by Google?
Public booking pages are intended for direct client booking, not as SEO pages. Demo and private booking surfaces should remain noindex, and booking pages must not expose customer data in metadata or search files.
Can I customize booking page customization?
The core public booking page is included. Deeper customization depends on the selected plan and enabled features.
Customer booking flow
How does a customer book an appointment?
A customer chooses a service, staff member or resource, date and available time, then enters contact details and optional notes. The business sees the booking in the owner workspace.
What details are collected for a customer booking?
The booking flow collects the contact and booking details needed by the business, such as name, email or phone when requested, selected service, time and optional notes.
Can customers choose category, service, booking unit, date, and time?
Yes. Customers choose from the categories, services, staff or resources and available times that the business has configured.
What happens if a booking is confirmed?
After confirmation, the appointment appears in the owner workspace. Email confirmation or a manage link can be sent when the configured booking communication supports it.
What should I do if a booking page is unavailable?
The customer should check that the link is correct, try again later or contact the business directly. Private booking tokens or customer details should not be posted publicly for help.
Manage link, cancellation, and rescheduling
What is a secure manage link?
A secure manage link is a private link for a specific booking. It can let a customer view, cancel or reschedule that booking when the business rules allow it.
Can customers cancel a booking?
Customers can cancel through the manage flow only when cancellation is enabled and the booking state allows it. Otherwise they should contact the business.
Can customers reschedule a booking?
Customers can reschedule through the manage flow when the business allows rescheduling and another suitable slot is available.
Why are manage links private?
Manage links are private because they give access to a specific booking. They should be shared only with the customer or business users who need them.
Should booking manage tokens appear in search?
No. Booking manage tokens should not appear in search results, metadata, sitemap files, public content or support screenshots.
Owner setup
What can a business owner configure for setup?
Owners can configure the business profile, location, services, categories, staff or bookable resources, working hours and public booking link. The owner workspace also handles bookings, clients, staff access, billing and advanced plan-gated features.
How do I set up business profile and location?
Set the business name, location and public details before sharing the booking page so clients understand which business they are booking with.
How do I set up services and categories?
Add categories and services with the details clients need, then connect them to the right staff or bookable resources and availability rules.
How do I set up working hours and availability?
Set regular working hours and any blocked dates or time off so SlotFlo can show only times the business intends to offer.
When should I share the booking link?
Share the booking link after the business profile, services, bookable units and working hours have been checked in the owner workspace.
Services, categories, resources, and staff
What is the difference between services, resources, and staff?
A service is what the client books. A bookable unit is who or what delivers it, such as a staff member, room, chair, table or other resource.
Can I invite staff?
Staff access is managed from the owner workspace where enabled. Owners should invite only people who need workspace access and give them the appropriate role.
Can I limit staff access?
Staff access should be limited by role and workspace permissions where those controls are available, so users only see the tools they need.
Can I hide staff or resource names?
Public names should match the business setup. If a business does not want to show a personal name, it can use an appropriate resource or display name where configuration allows it.
Is staff versus resource terminology configurable?
The business can model bookable units as people or resources depending on how appointments are delivered. Public wording should stay clear for clients.
Calendar and availability
How is availability calculated?
Availability is based on configured services, bookable units, working hours, blocked time and existing bookings. Customers should only see slots that match those rules.
What is a staff calendar?
A staff calendar is a workspace view of appointments for a specific staff member or bookable unit, helping the business manage the day.
Does SlotFlo include blocked dates and time off?
SlotFlo supports blocking time through availability setup so holidays, time off or unavailable periods are not offered as bookable slots.
What happens if no slot is available?
If no slot is available, the customer should choose another date, time, service or bookable unit, or contact the business.
What happens if someone else books the same slot?
SlotFlo checks availability during booking. If another customer takes the same slot first, the later customer should choose a different available time.
Clients and CRM
Does SlotFlo include client CRM?
SlotFlo includes client records for booking operations. Deeper CRM workflows, import and export are plan-sensitive capabilities.
What details are collected for client records?
Client records can include booking contact details and appointment history needed for operations. They must not be exposed in public metadata or indexing files.
Does SlotFlo include visit history?
Visit history is tied to bookings and client records where available, so the business can understand past appointments without exposing them publicly.
Can I import clients?
Client import is a plan-sensitive capability and depends on the supported tooling and format. It should not be treated as a guaranteed one-click migration from every old system.
Can I export client data?
Client export is plan-sensitive and depends on enabled capabilities. Exported data should be handled carefully because it can contain customer contact details.
Notifications and reminders
Does SlotFlo send email confirmations?
SlotFlo can send email-based booking communication where configured, including confirmations. The on-screen booking result remains important if email delivery is delayed or unavailable.
Does SlotFlo send manage links by email?
Manage links can be delivered by email where configured. Because they access a specific booking, customers should keep those links private.
Does SlotFlo send SMS reminders?
SMS reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
Does SlotFlo send push reminders?
Push reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
What happens if email confirmation is unavailable?
If booking email is unavailable, the customer should use the on-screen result and contact the business if they need confirmation. The business can still review bookings in the workspace.
Pricing, trial, and billing
What is 7-day trial?
Start with a 7-day free trial. Card required. Paid billing starts automatically unless you cancel before the trial ends.
Is a card required for the trial available?
A card is required to start the 7-day trial. Paid billing starts automatically after the trial unless you cancel before the trial ends.
Can I cancel a plan?
Yes. Cancel before the trial ends to avoid the first paid subscription charge. If you cancel after a paid period starts, access remains active until the end of the current billing period. Subscription charges are not automatically refundable after payment. Cancellation stops future renewals but does not refund the current billing period, unless required by law. SlotFlo may issue a voluntary refund through support at its sole discretion. Where a voluntary refund is not legally required, non-refundable Stripe or other payment processing fees may be deducted where legally permitted.
Does SlotFlo include invoices?
Subscription invoices and billing management depend on the Stripe-backed billing flow. Client appointment invoicing is not currently a public product claim.
Does SlotFlo include appointment payments or deposits?
Appointment payments and deposits are not currently a public SlotFlo product claim. SlotFlo billing is for your software subscription.
What happens if a plan limit is reached?
If a plan limit is reached, the business may need to reduce usage, change configuration or move to a plan that includes the needed capability. The pricing page shows plan limits.
Privacy and security
Should customer names, emails, phones, notes, or booking tokens appear in search?
No. Customer names, emails, phone numbers, notes and booking tokens must not appear in public search metadata, sitemap files or structured data.
Are owner and platform routes indexed by Google?
Owner and platform routes are private workspace surfaces. They require the correct account access and are not public SEO pages.
Are manage booking pages indexed by Google?
Manage booking pages are private token-based surfaces for specific bookings. They should remain outside public search and sitemap output.
Are API responses indexed by Google?
Runtime API responses are not public marketing pages. API access must be authenticated and scoped where it exposes protected business or customer data.
Are demo booking pages indexed by Google?
Demo booking pages should remain noindex, and the demo workspace must stay auth-gated. Demo surfaces should not become anonymous public access points.
Languages and localization
Which languages are supported?
SlotFlo has localized public UI across the supported system locales. Translation depth can vary by surface, so launch-critical copy should be checked before ads.
Which indexable launch languages are supported?
Only approved launch locales should be indexable. Other localized routes can render but should remain noindex until product approval.
Are legal pages translated?
Legal pages are available through localized public routes. Legal wording should stay aligned with the approved source text and should not be rewritten casually.
Are booking pages translated?
Booking pages can render localized interface text where the locale is supported. Business-entered service names and descriptions depend on what the business provides.
Does SlotFlo include Arabic right-to-left layout?
Arabic uses right-to-left layout support in the public UI where enabled. It should still be checked visually before launch campaigns.
Mobile and QR scanning
Is the mobile app available?
A broad public app-store mobile app is not a current launch claim. Use the web workspace and only rely on mobile-specific flows that are explicitly enabled.
Does SlotFlo include QR scanning?
QR scanning is an advanced or plan-gated capability where enabled. It should not be presented as available to every customer by default.
Can I scan booking QR codes?
Staff QR scanning depends on the enabled mobile or QR workflow and the user's permissions. It is not a standalone public promise for every plan.
Is mobile QR scanning plan-gated available?
Mobile and QR flows are advanced or plan-gated where enabled. The pricing page and workspace configuration should define what is available.
Is an iOS app available?
No confirmed public iOS release should be assumed from the FAQ. Do not rely on an iOS app unless SlotFlo explicitly announces that release.
AI, API, and agent-ready booking
Is AI booking available?
Fully autonomous public AI booking is not a public launch claim. Any automated booking workflow must respect permissions, availability, business configuration and plan limits.
What is AI Assistant beta?
The AI assistant is a beta capability where enabled. It is assistive and should not be treated as a guaranteed replacement for business review or customer support.
Does SlotFlo have API and agent-oriented infrastructure?
SlotFlo includes controlled API surfaces for authorized business automation. API access is authenticated, scoped and plan-sensitive.
What is the difference between the Human API and the Agent API?
The Human API is for owner-authorized business automation. The Agent API is separate and designed for permissioned automated booking workflows such as availability checks and booking orchestration.
Is the Agent API designed for bots and AI agents?
SlotFlo is agent-ready by design. In addition to human-facing owner tools, SlotFlo includes controlled API surfaces for automation and a separate Agent API designed for bots and AI agents. The Agent API is intended for permissioned booking workflows such as availability discovery, booking orchestration, and integration handoffs without scraping customer-facing pages. Runtime API access is authenticated, scoped, and not exposed as crawlable public content. The Agent API is designed for bots and AI agents that have permission to work with booking workflows.
Can agents use SlotFlo without scraping booking pages?
Yes. Agent workflows should use controlled SlotFlo API and discovery surfaces instead of scraping customer-facing booking pages.
Are SlotFlo API endpoints public and unauthenticated?
No. SlotFlo runtime API endpoints are not open unauthenticated public booking APIs. Public discovery files can describe the platform, but protected operations require scoped access.
Can the Agent API book appointments automatically?
The Agent API can support permissioned booking orchestration where enabled, but fully autonomous public AI appointment booking is not a public launch claim.
How is customer data in API workflows protected?
Customer data in API workflows must be protected by authentication, scope, permissions and tenant boundaries. It should not appear in public agent documents or SEO output.
Where can agents learn about SlotFlo's public discovery files?
Agents can learn public platform boundaries from /llms.txt, /llms-full.txt and /agent-api.txt. Protected API details still require authorized access.
Is Agent API access plan-gated?
Agent API access is plan-sensitive or configuration-gated. Businesses should not assume access unless it is enabled for their plan or account.
Is the AI assistant the same as the Agent API?
No. The AI assistant and Agent API are separate concepts. The AI assistant is a beta capability where enabled. The Agent API is designed for permissioned automated booking workflows such as availability checks and booking orchestration. The Human API is for owner-authorized business automation. The Agent API is separate from the human-facing workspace and is not an open unauthenticated API. Runtime access can be signed, scoped, and plan-gated or enabled by configuration. Public discovery for agents should use /llms.txt, /llms-full.txt, and /agent-api.txt. /api/* endpoints are runtime APIs, not crawlable public documentation pages. SlotFlo does not claim fully autonomous public web-chat booking.
Migration, import, and export
Can I import clients?
Client import is available only where supported by the plan and tooling. The business should validate formats and data quality before relying on an import.
Can I export client data?
Client data export is plan-sensitive and should be handled as sensitive business data. Exports should be stored and shared carefully.
Which import formats are supported?
Supported import formats depend on the enabled tooling. SlotFlo should not promise unsupported formats or automatic migration from every legacy product.
Can I move from a spreadsheet?
Moving from a spreadsheet may be possible through supported import workflows, but it should be checked against the actual data format and plan capabilities.
Does SlotFlo include data portability?
Data portability depends on supported exports, plan capabilities and legal obligations. SlotFlo should not promise lossless migration for every workflow.
Troubleshooting
What should I do if checkout is unavailable?
If checkout is unavailable, try again later and contact SlotFlo support if the issue continues. Do not share card details or private billing information in public channels.
What should I do if a booking page is unavailable?
If a booking page is unavailable, check the link and contact the business directly. The business owner can verify the booking page and availability setup.
What should I do if no availability is shown?
If no availability is shown, try another service, date, time or bookable unit. The business can review working hours, blocked time and existing bookings.
What should I do if a manage link does not work?
If a manage link does not work, use the latest link from the booking flow or email and contact the business. Do not post private booking links publicly.
What should I do if I need help?
Contact the business for appointment-specific questions. Contact SlotFlo support for software, billing or account issues related to the SlotFlo product.