Що таке SlotFlo?
SlotFlo is online booking software for service businesses. It gives you a public booking page for clients and an owner workspace for services, staff or resources, working hours, bookings, clients and daily schedule management.
FAQ
SlotFlo Довідка та поширені запитання
Прямі відповіді про сторінки бронювання SlotFlo, налаштування власника, клієнтів, персонал, CRM, білінг, приватність, локалізацію, мобільний QR, API та AI-ready функції.
Основи продукту
Для кого призначений SlotFlo?
SlotFlo is built for appointment-based service businesses such as barbershops, salons, beauty studios, tattoo studios, small clinics and similar teams. It fits businesses where clients need to choose a service, a person or resource, a date and an available time.
Чи є SlotFlo маркетплейсом?
No. SlotFlo is not a marketplace. Your business gets its own booking page and workspace. Clients book with your business, not through a shared public marketplace.
Яку проблему вирішує SlotFlo за допомогою повідомлень про бронювання вручну?
SlotFlo reduces manual booking messages. Instead of asking clients back and forth about services, dates and available times, you publish a booking page where they choose from real available slots.
Чи варто мені використовувати SlotFlo для екстрених ситуацій або невідкладних медичних потреб?
No. SlotFlo should not be used for emergencies, urgent regulated care or situations where immediate human response is required.
Типи бізнесу та випадки використання
Чи можна використовувати SlotFlo для салону?
Yes. Salons can use SlotFlo when clients need to choose a service, provider or resource, date and available appointment time.
Чи можу я використовувати SlotFlo для перукарні?
Yes. Barbershops can use SlotFlo for bookable services, staff or chairs, working hours and client appointment scheduling.
Чи можу я використовувати SlotFlo для тату-студії?
Yes. Tattoo studios can use SlotFlo for appointment requests and scheduled sessions, as long as the business controls service details, availability and follow-up with clients.
Чи можу я використовувати SlotFlo для клініки?
Small clinics can use SlotFlo for ordinary appointment scheduling where appropriate. SlotFlo must not be used for urgent regulated care, emergencies or any situation that needs immediate clinical response.
Чи можу я використовувати SlotFlo для іншої компанії, що надає послуги з попереднього запису?
Yes, if the business is appointment-based and clients need to choose a service, bookable person or resource, date and available time.
Публічна сторінка бронювання
Що таке сторінка бронювання SlotFlo?
A SlotFlo booking page is the public page your business shares with clients so they can choose services and available appointment times.
Що клієнт бачить про послуги, ресурси для бронювання, дати, час і інформацію для бронювання бізнесу?
Customers see the booking information the business publishes, such as services, bookable units, dates, available times and the details needed to complete a booking.
Чи можу я поділитися посиланням на бронювання?
Yes. Once setup is ready, you can share the booking link directly with clients from your website, social profiles, messages or other business channels.
Чи індексує Google публічні сторінки бронювання?
Public booking pages are intended for direct client booking, not as SEO pages. Demo and private booking surfaces should remain noindex, and booking pages must not expose customer data in metadata or search files.
Чи можу я налаштувати сторінку бронювання?
The core public booking page is included. Deeper customization depends on the selected plan and enabled features.
Потік бронювання клієнта
Як клієнт записується на прийом?
A customer chooses a service, staff member or resource, date and available time, then enters contact details and optional notes. The business sees the booking in the owner workspace.
Які дані збираються для бронювання клієнта?
The booking flow collects the contact and booking details needed by the business, such as name, email or phone when requested, selected service, time and optional notes.
Чи можуть клієнти вибрати категорію, послугу, одиницю бронювання, дату та час?
Yes. Customers choose from the categories, services, staff or resources and available times that the business has configured.
Що станеться, якщо бронювання підтверджено?
After confirmation, the appointment appears in the owner workspace. Email confirmation or a manage link can be sent when the configured booking communication supports it.
Що робити, якщо сторінка бронювання недоступна?
The customer should check that the link is correct, try again later or contact the business directly. Private booking tokens or customer details should not be posted publicly for help.
Посилання для керування, скасування і перенесення
Що таке безпечне керуюче посилання?
A secure manage link is a private link for a specific booking. It can let a customer view, cancel or reschedule that booking when the business rules allow it.
Чи можуть клієнти скасувати бронювання?
Customers can cancel through the manage flow only when cancellation is enabled and the booking state allows it. Otherwise they should contact the business.
Чи можуть клієнти перенести бронювання?
Customers can reschedule through the manage flow when the business allows rescheduling and another suitable slot is available.
Чому посилання для керування приватні?
Manage links are private because they give access to a specific booking. They should be shared only with the customer or business users who need them.
Чи повинні токени керування бронюванням відображатися в пошуку?
No. Booking manage tokens should not appear in search results, metadata, sitemap files, public content or support screenshots.
Налаштування власника
Що власник бізнесу може налаштувати під час setup?
Owners can configure the business profile, location, services, categories, staff or bookable resources, working hours and public booking link. The owner workspace also handles bookings, clients, staff access, billing and advanced plan-gated features.
Як налаштувати бізнес-профіль і місцезнаходження?
Set the business name, location and public details before sharing the booking page so clients understand which business they are booking with.
Як налаштувати служби та категорії?
Add categories and services with the details clients need, then connect them to the right staff or bookable resources and availability rules.
Як налаштувати робочий час і доступність?
Set regular working hours and any blocked dates or time off so SlotFlo can show only times the business intends to offer.
Коли варто поділитися посиланням на бронювання?
Share the booking link after the business profile, services, bookable units and working hours have been checked in the owner workspace.
Послуги, категорії, ресурси та персонал
Яка різниця між послугами, ресурсами та персоналом?
A service is what the client books. A bookable unit is who or what delivers it, such as a staff member, room, chair, table or other resource.
Чи можу я запросити персонал?
Staff access is managed from the owner workspace where enabled. Owners should invite only people who need workspace access and give them the appropriate role.
Чи можу я обмежити доступ персоналу?
Staff access should be limited by role and workspace permissions where those controls are available, so users only see the tools they need.
Чи можу я приховати імена співробітників або ресурсів?
Public names should match the business setup. If a business does not want to show a personal name, it can use an appropriate resource or display name where configuration allows it.
Чи можна налаштувати термінологію персоналу і ресурсів?
The business can model bookable units as people or resources depending on how appointments are delivered. Public wording should stay clear for clients.
Календар і доступність
Як розраховується доступність?
Availability is based on configured services, bookable units, working hours, blocked time and existing bookings. Customers should only see slots that match those rules.
Що таке штатний календар?
A staff calendar is a workspace view of appointments for a specific staff member or bookable unit, helping the business manage the day.
Чи включає SlotFlo заблоковані дати та вихідний час?
SlotFlo supports blocking time through availability setup so holidays, time off or unavailable periods are not offered as bookable slots.
Що станеться, якщо немає доступного слота?
If no slot is available, the customer should choose another date, time, service or bookable unit, or contact the business.
Що станеться, якщо хтось інший забронює той самий слот?
SlotFlo checks availability during booking. If another customer takes the same slot first, the later customer should choose a different available time.
Клієнти та CRM
Чи містить SlotFlo CRM клієнтів?
SlotFlo includes client records for booking operations. Deeper CRM workflows, import and export are plan-sensitive capabilities.
Які дані збираються для записів клієнтів?
Client records can include booking contact details and appointment history needed for operations. They must not be exposed in public metadata or indexing files.
Чи включає SlotFlo історію відвідувань?
Visit history is tied to bookings and client records where available, so the business can understand past appointments without exposing them publicly.
Чи можу я імпортувати клієнтів?
Client import is a plan-sensitive capability and depends on the supported tooling and format. It should not be treated as a guaranteed one-click migration from every old system.
Чи можу я експортувати дані клієнта?
Client export is plan-sensitive and depends on enabled capabilities. Exported data should be handled carefully because it can contain customer contact details.
Сповіщення та нагадування
Чи надсилає SlotFlo підтвердження електронною поштою?
SlotFlo can send email-based booking communication where configured, including confirmations. The on-screen booking result remains important if email delivery is delayed or unavailable.
Чи надсилає SlotFlo посилання для керування електронною поштою?
Manage links can be delivered by email where configured. Because they access a specific booking, customers should keep those links private.
Чи надсилає SlotFlo нагадування SMS?
SMS reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
Чи надсилає SlotFlo push-нагадування?
Push reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
Що станеться, якщо підтвердження електронною поштою недоступне?
If booking email is unavailable, the customer should use the on-screen result and contact the business if they need confirmation. The business can still review bookings in the workspace.
Ціни, пробний період і білінг
Що таке 7-денна пробна версія?
Start with a 7-day free trial. Card required. Paid billing starts automatically unless you cancel before the trial ends.
Чи потрібна картка для пробного періоду?
A card is required to start the 7-day trial. Paid billing starts automatically after the trial unless you cancel before the trial ends.
Чи можу я скасувати план?
Yes. Cancel before the trial ends to avoid the first paid subscription charge. If you cancel after a paid period starts, access remains active until the end of the current billing period. Subscription charges are not automatically refundable after payment. Cancellation stops future renewals but does not refund the current billing period, unless required by law. SlotFlo may issue a voluntary refund through support at its sole discretion. Where a voluntary refund is not legally required, non-refundable Stripe or other payment processing fees may be deducted where legally permitted.
Чи включає SlotFlo рахунки-фактури?
Subscription invoices and billing management depend on the Stripe-backed billing flow. Client appointment invoicing is not currently a public product claim.
Чи включає SlotFlo оплата або депозити?
Appointment payments and deposits are not currently a public SlotFlo product claim. SlotFlo billing is for your software subscription.
Що станеться, якщо досягнуто ліміту плану?
If a plan limit is reached, the business may need to reduce usage, change configuration or move to a plan that includes the needed capability. The pricing page shows plan limits.
Конфіденційність і безпека
Чи мають імена клієнтів, електронні адреси, телефони, нотатки чи токени бронювання відображатися в пошуку?
No. Customer names, emails, phone numbers, notes and booking tokens must not appear in public search metadata, sitemap files or structured data.
Чи індексуються Google маршрути власника та платформи?
Owner and platform routes are private workspace surfaces. They require the correct account access and are not public SEO pages.
Чи індексує Google сторінки керування бронюваннями?
Manage booking pages are private token-based surfaces for specific bookings. They should remain outside public search and sitemap output.
Чи Google індексує відповіді API?
Runtime API responses are not public marketing pages. API access must be authenticated and scoped where it exposes protected business or customer data.
Чи індексує Google демо-сторінки бронювання?
Demo booking pages should remain noindex, and the demo workspace must stay auth-gated. Demo surfaces should not become anonymous public access points.
Мови та локалізація
Які мови підтримуються?
SlotFlo has localized public UI across the supported system locales. Translation depth can vary by surface, so launch-critical copy should be checked before ads.
Які індексовані мови запуску підтримуються?
Only approved launch locales should be indexable. Other localized routes can render but should remain noindex until product approval.
Чи перекладено юридичні сторінки?
Legal pages are available through localized public routes. Legal wording should stay aligned with the approved source text and should not be rewritten casually.
Чи перекладено сторінки бронювання?
Booking pages can render localized interface text where the locale is supported. Business-entered service names and descriptions depend on what the business provides.
Чи включає SlotFlo арабську розкладку справа наліво?
Arabic uses right-to-left layout support in the public UI where enabled. It should still be checked visually before launch campaigns.
Мобільне сканування та QR
Чи доступний мобільний додаток?
A broad public app-store mobile app is not a current launch claim. Use the web workspace and only rely on mobile-specific flows that are explicitly enabled.
Чи включає SlotFlo сканування QR?
QR scanning is an advanced or plan-gated capability where enabled. It should not be presented as available to every customer by default.
Чи можу я сканувати коди бронювання QR?
Staff QR scanning depends on the enabled mobile or QR workflow and the user's permissions. It is not a standalone public promise for every plan.
Чи доступне мобільне QR-сканування залежно від плану?
Mobile and QR flows are advanced or plan-gated where enabled. The pricing page and workspace configuration should define what is available.
Чи доступний додаток iOS?
No confirmed public iOS release should be assumed from the FAQ. Do not rely on an iOS app unless SlotFlo explicitly announces that release.
AI, API та agent-ready бронювання
Чи доступне бронювання AI?
Fully autonomous public AI booking is not a public launch claim. Any automated booking workflow must respect permissions, availability, business configuration and plan limits.
Що таке AI Assistant beta?
The AI assistant is a beta capability where enabled. It is assistive and should not be treated as a guaranteed replacement for business review or customer support.
Чи має SlotFlo API та агентно-орієнтовану інфраструктуру?
SlotFlo includes controlled API surfaces for authorized business automation. API access is authenticated, scoped and plan-sensitive.
Яка різниця між Human API і Agent API?
The Human API is for owner-authorized business automation. The Agent API is separate and designed for permissioned automated booking workflows such as availability checks and booking orchestration.
Чи розроблено Agent API для ботів і агентів ШІ?
SlotFlo is agent-ready by design. In addition to human-facing owner tools, SlotFlo includes controlled API surfaces for automation and a separate Agent API designed for bots and AI agents. The Agent API is intended for permissioned booking workflows such as availability discovery, booking orchestration, and integration handoffs without scraping customer-facing pages. Runtime API access is authenticated, scoped, and not exposed as crawlable public content. The Agent API is designed for bots and AI agents that have permission to work with booking workflows.
Чи можуть агенти використовувати SlotFlo без копіювання сторінок бронювання?
Yes. Agent workflows should use controlled SlotFlo API and discovery surfaces instead of scraping customer-facing booking pages.
Чи є кінцеві точки SlotFlo API загальнодоступними та неавтентифікованими?
No. SlotFlo runtime API endpoints are not open unauthenticated public booking APIs. Public discovery files can describe the platform, but protected operations require scoped access.
Чи може Agent API записуватися на зустріч автоматично?
The Agent API can support permissioned booking orchestration where enabled, but fully autonomous public AI appointment booking is not a public launch claim.
Як захищені дані клієнтів у робочих процесах API?
Customer data in API workflows must be protected by authentication, scope, permissions and tenant boundaries. It should not appear in public agent documents or SEO output.
Де агенти можуть дізнатися про файли відкритого доступу SlotFlo?
Agents can learn public platform boundaries from /llms.txt, /llms-full.txt and /agent-api.txt. Protected API details still require authorized access.
Чи обмежений план доступу Agent API?
Agent API access is plan-sensitive or configuration-gated. Businesses should not assume access unless it is enabled for their plan or account.
Чи AI Assistant є тим самим, що Agent API?
No. The AI assistant and Agent API are separate concepts. The AI assistant is a beta capability where enabled. The Agent API is designed for permissioned automated booking workflows such as availability checks and booking orchestration. The Human API is for owner-authorized business automation. The Agent API is separate from the human-facing workspace and is not an open unauthenticated API. Runtime access can be signed, scoped, and plan-gated or enabled by configuration. Public discovery for agents should use /llms.txt, /llms-full.txt, and /agent-api.txt. /api/* endpoints are runtime APIs, not crawlable public documentation pages. SlotFlo does not claim fully autonomous public web-chat booking.
Міграція, імпорт та експорт
Чи можу я імпортувати клієнтів?
Client import is available only where supported by the plan and tooling. The business should validate formats and data quality before relying on an import.
Чи можу я експортувати дані клієнта?
Client data export is plan-sensitive and should be handled as sensitive business data. Exports should be stored and shared carefully.
Які формати імпорту підтримуються?
Supported import formats depend on the enabled tooling. SlotFlo should not promise unsupported formats or automatic migration from every legacy product.
Чи можу я перейти з електронної таблиці?
Moving from a spreadsheet may be possible through supported import workflows, but it should be checked against the actual data format and plan capabilities.
Чи включає SlotFlo портативність даних?
Data portability depends on supported exports, plan capabilities and legal obligations. SlotFlo should not promise lossless migration for every workflow.
Усунення несправностей
Що робити, якщо оплата недоступна?
If checkout is unavailable, try again later and contact SlotFlo support if the issue continues. Do not share card details or private billing information in public channels.
Що робити, якщо сторінка бронювання недоступна?
If a booking page is unavailable, check the link and contact the business directly. The business owner can verify the booking page and availability setup.
Що робити, якщо не відображається наявність?
If no availability is shown, try another service, date, time or bookable unit. The business can review working hours, blocked time and existing bookings.
Що робити, якщо посилання для керування не працює?
If a manage link does not work, use the latest link from the booking flow or email and contact the business. Do not post private booking links publicly.
Що робити, якщо потрібна допомога?
Contact the business for appointment-specific questions. Contact SlotFlo support for software, billing or account issues related to the SlotFlo product.