¿Qué es SlotFlo?
SlotFlo is online booking software for service businesses. It gives you a public booking page for clients and an owner workspace for services, staff or resources, working hours, bookings, clients and daily schedule management.
Preguntas frecuentes
SlotFlo Ayuda y preguntas frecuentes
Respuestas directas sobre SlotFlo páginas de reserva, configuración del propietario, clientes, personal, facturación, privacidad, localización, QR, APIs móviles y funciones listas para IA.
Conceptos básicos del producto
¿Para quién es SlotFlo?
SlotFlo is built for appointment-based service businesses such as barbershops, salons, beauty studios, tattoo studios, small clinics and similar teams. It fits businesses where clients need to choose a service, a person or resource, a date and an available time.
¿Es SlotFlo un mercado?
No. SlotFlo is not a marketplace. Your business gets its own booking page and workspace. Clients book with your business, not through a shared public marketplace.
¿Qué problema resuelve SlotFlo con los mensajes de reserva manual?
SlotFlo reduces manual booking messages. Instead of asking clients back and forth about services, dates and available times, you publish a booking page where they choose from real available slots.
¿Debo usar SlotFlo para emergencias o necesidades médicas urgentes?
No. SlotFlo should not be used for emergencies, urgent regulated care or situations where immediate human response is required.
Tipos de negocios y casos de uso
¿Puedo usar SlotFlo para un salón?
Yes. Salons can use SlotFlo when clients need to choose a service, provider or resource, date and available appointment time.
¿Puedo usar SlotFlo para una barbería?
Yes. Barbershops can use SlotFlo for bookable services, staff or chairs, working hours and client appointment scheduling.
¿Puedo usar SlotFlo para un estudio de tatuajes?
Yes. Tattoo studios can use SlotFlo for appointment requests and scheduled sessions, as long as the business controls service details, availability and follow-up with clients.
¿Puedo usar SlotFlo para una clínica?
Small clinics can use SlotFlo for ordinary appointment scheduling where appropriate. SlotFlo must not be used for urgent regulated care, emergencies or any situation that needs immediate clinical response.
¿Puedo usar SlotFlo para otro negocio de servicios basado en citas?
Yes, if the business is appointment-based and clients need to choose a service, bookable person or resource, date and available time.
Página de reserva pública
¿Qué es una página de reservas SlotFlo?
A SlotFlo booking page is the public page your business shares with clients so they can choose services and available appointment times.
¿Qué ve un cliente sobre los servicios, las unidades de reserva, las fechas, los horarios y la información de reservas comerciales?
Customers see the booking information the business publishes, such as services, bookable units, dates, available times and the details needed to complete a booking.
¿Puedo compartir un enlace de reserva?
Yes. Once setup is ready, you can share the booking link directly with clients from your website, social profiles, messages or other business channels.
¿Las páginas de reservas públicas están indexadas por Google?
Public booking pages are intended for direct client booking, not as SEO pages. Demo and private booking surfaces should remain noindex, and booking pages must not expose customer data in metadata or search files.
¿Puedo personalizar la personalización de la página de reserva?
The core public booking page is included. Deeper customization depends on the selected plan and enabled features.
Flujo de reservas de clientes
¿Cómo reserva un cliente una cita?
A customer chooses a service, staff member or resource, date and available time, then enters contact details and optional notes. The business sees the booking in the owner workspace.
¿Qué datos se recogen para la reserva de un cliente?
The booking flow collects the contact and booking details needed by the business, such as name, email or phone when requested, selected service, time and optional notes.
¿Los clientes pueden elegir categoría, servicio, unidad de reserva, fecha y hora?
Yes. Customers choose from the categories, services, staff or resources and available times that the business has configured.
¿Qué pasa si se confirma una reserva?
After confirmation, the appointment appears in the owner workspace. Email confirmation or a manage link can be sent when the configured booking communication supports it.
¿Qué debo hacer si una página de reserva no está disponible?
The customer should check that the link is correct, try again later or contact the business directly. Private booking tokens or customer details should not be posted publicly for help.
Gestionar enlace, cancelación y reprogramación
¿Qué es un enlace de gestión seguro?
A secure manage link is a private link for a specific booking. It can let a customer view, cancel or reschedule that booking when the business rules allow it.
¿Pueden los clientes cancelar una reserva?
Customers can cancel through the manage flow only when cancellation is enabled and the booking state allows it. Otherwise they should contact the business.
¿Pueden los clientes reprogramar una reserva?
Customers can reschedule through the manage flow when the business allows rescheduling and another suitable slot is available.
¿Por qué administrar enlaces es privado?
Manage links are private because they give access to a specific booking. They should be shared only with the customer or business users who need them.
¿Deberían aparecer los tokens de gestión de reservas en la búsqueda?
No. Booking manage tokens should not appear in search results, metadata, sitemap files, public content or support screenshots.
Configuración del propietario
¿Qué puede configurar el propietario de una empresa para la instalación?
Owners can configure the business profile, location, services, categories, staff or bookable resources, working hours and public booking link. The owner workspace also handles bookings, clients, staff access, billing and advanced plan-gated features.
¿Cómo configuro el perfil y la ubicación de la empresa?
Set the business name, location and public details before sharing the booking page so clients understand which business they are booking with.
¿Cómo configuro servicios y categorías?
Add categories and services with the details clients need, then connect them to the right staff or bookable resources and availability rules.
¿Cómo configuro el horario laboral y la disponibilidad?
Set regular working hours and any blocked dates or time off so SlotFlo can show only times the business intends to offer.
¿Cuándo debo compartir el enlace de reserva?
Share the booking link after the business profile, services, bookable units and working hours have been checked in the owner workspace.
Servicios, categorías, recursos y personal.
¿Cuál es la diferencia entre servicios, recursos y personal?
A service is what the client books. A bookable unit is who or what delivers it, such as a staff member, room, chair, table or other resource.
¿Puedo invitar al personal?
Staff access is managed from the owner workspace where enabled. Owners should invite only people who need workspace access and give them the appropriate role.
¿Puedo limitar el acceso del personal?
Staff access should be limited by role and workspace permissions where those controls are available, so users only see the tools they need.
¿Puedo ocultar nombres de personal o recursos?
Public names should match the business setup. If a business does not want to show a personal name, it can use an appropriate resource or display name where configuration allows it.
¿Es configurable la terminología de personal versus recursos?
The business can model bookable units as people or resources depending on how appointments are delivered. Public wording should stay clear for clients.
Calendario y disponibilidad
¿Cómo se calcula la disponibilidad?
Availability is based on configured services, bookable units, working hours, blocked time and existing bookings. Customers should only see slots that match those rules.
¿Qué es un calendario de personal?
A staff calendar is a workspace view of appointments for a specific staff member or bookable unit, helping the business manage the day.
¿SlotFlo incluye fechas bloqueadas y tiempo libre?
SlotFlo supports blocking time through availability setup so holidays, time off or unavailable periods are not offered as bookable slots.
¿Qué pasa si no hay ningún espacio disponible?
If no slot is available, the customer should choose another date, time, service or bookable unit, or contact the business.
¿Qué sucede si otra persona reserva el mismo espacio?
SlotFlo checks availability during booking. If another customer takes the same slot first, the later customer should choose a different available time.
Clientes y CRM
¿SlotFlo incluye al cliente CRM?
SlotFlo includes client records for booking operations. Deeper CRM workflows, import and export are plan-sensitive capabilities.
¿Qué detalles se recopilan para los registros de los clientes?
Client records can include booking contact details and appointment history needed for operations. They must not be exposed in public metadata or indexing files.
¿SlotFlo incluye el historial de visitas?
Visit history is tied to bookings and client records where available, so the business can understand past appointments without exposing them publicly.
¿Puedo importar clientes?
Client import is a plan-sensitive capability and depends on the supported tooling and format. It should not be treated as a guaranteed one-click migration from every old system.
¿Puedo exportar datos de clientes?
Client export is plan-sensitive and depends on enabled capabilities. Exported data should be handled carefully because it can contain customer contact details.
Notificaciones y recordatorios
¿SlotFlo envía confirmaciones por correo electrónico?
SlotFlo can send email-based booking communication where configured, including confirmations. The on-screen booking result remains important if email delivery is delayed or unavailable.
¿SlotFlo envía enlaces de administración por correo electrónico?
Manage links can be delivered by email where configured. Because they access a specific booking, customers should keep those links private.
¿SlotFlo envía recordatorios a SMS?
SMS reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
¿SlotFlo envía recordatorios push?
Push reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
¿Qué sucede si la confirmación por correo electrónico no está disponible?
If booking email is unavailable, the customer should use the on-screen result and contact the business if they need confirmation. The business can still review bookings in the workspace.
Precios, prueba y facturación
¿Qué es la prueba de 7 días?
Start with a 7-day free trial. Card required. Paid billing starts automatically unless you cancel before the trial ends.
¿Se requiere una tarjeta para la prueba disponible?
A card is required to start the 7-day trial. Paid billing starts automatically after the trial unless you cancel before the trial ends.
¿Puedo cancelar un plan?
Yes. Cancel before the trial ends to avoid the first paid subscription charge. If you cancel after a paid period starts, access remains active until the end of the current billing period. Subscription charges are not automatically refundable after payment. Cancellation stops future renewals but does not refund the current billing period, unless required by law. SlotFlo may issue a voluntary refund through support at its sole discretion. Where a voluntary refund is not legally required, non-refundable Stripe or other payment processing fees may be deducted where legally permitted.
¿SlotFlo incluye facturas?
Subscription invoices and billing management depend on the Stripe-backed billing flow. Client appointment invoicing is not currently a public product claim.
¿SlotFlo incluye pagos o depósitos de citas?
Appointment payments and deposits are not currently a public SlotFlo product claim. SlotFlo billing is for your software subscription.
¿Qué sucede si se alcanza el límite del plan?
If a plan limit is reached, the business may need to reduce usage, change configuration or move to a plan that includes the needed capability. The pricing page shows plan limits.
Privacidad y seguridad
¿Deberían aparecer en la búsqueda los nombres de los clientes, correos electrónicos, teléfonos, notas o tokens de reserva?
No. Customer names, emails, phone numbers, notes and booking tokens must not appear in public search metadata, sitemap files or structured data.
¿Google indexa las rutas de propietarios y plataformas?
Owner and platform routes are private workspace surfaces. They require the correct account access and are not public SEO pages.
¿Las páginas de gestión de reservas están indexadas por Google?
Manage booking pages are private token-based surfaces for specific bookings. They should remain outside public search and sitemap output.
¿Las respuestas API están indexadas por Google?
Runtime API responses are not public marketing pages. API access must be authenticated and scoped where it exposes protected business or customer data.
¿Las páginas de reserva demo están indexadas por Google?
Demo booking pages should remain noindex, and the demo workspace must stay auth-gated. Demo surfaces should not become anonymous public access points.
Idiomas y localización
¿Qué idiomas son compatibles?
SlotFlo has localized public UI across the supported system locales. Translation depth can vary by surface, so launch-critical copy should be checked before ads.
¿Qué idiomas de lanzamiento indexables son compatibles?
Only approved launch locales should be indexable. Other localized routes can render but should remain noindex until product approval.
¿Se traducen las páginas legales?
Legal pages are available through localized public routes. Legal wording should stay aligned with the approved source text and should not be rewritten casually.
¿Están traducidas las páginas de reserva?
Booking pages can render localized interface text where the locale is supported. Business-entered service names and descriptions depend on what the business provides.
¿SlotFlo incluye diseño árabe de derecha a izquierda?
Arabic uses right-to-left layout support in the public UI where enabled. It should still be checked visually before launch campaigns.
Escaneo móvil y QR
¿Está disponible la aplicación móvil?
A broad public app-store mobile app is not a current launch claim. Use the web workspace and only rely on mobile-specific flows that are explicitly enabled.
¿SlotFlo incluye el escaneo QR?
QR scanning is an advanced or plan-gated capability where enabled. It should not be presented as available to every customer by default.
¿Puedo escanear códigos de reserva QR?
Staff QR scanning depends on the enabled mobile or QR workflow and the user's permissions. It is not a standalone public promise for every plan.
¿Está disponible el plan de escaneo privado QR móvil?
Mobile and QR flows are advanced or plan-gated where enabled. The pricing page and workspace configuration should define what is available.
¿Hay una aplicación iOS disponible?
No confirmed public iOS release should be assumed from the FAQ. Do not rely on an iOS app unless SlotFlo explicitly announces that release.
AI, API y reserva lista para el agente
¿Está disponible la reserva AI?
Fully autonomous public AI booking is not a public launch claim. Any automated booking workflow must respect permissions, availability, business configuration and plan limits.
¿Qué es AI Assistant beta?
The AI assistant is a beta capability where enabled. It is assistive and should not be treated as a guaranteed replacement for business review or customer support.
¿Tiene SlotFlo API e infraestructura orientada a agentes?
SlotFlo includes controlled API surfaces for authorized business automation. API access is authenticated, scoped and plan-sensitive.
¿Cuál es la diferencia entre el Human API y el Agent API?
The Human API is for owner-authorized business automation. The Agent API is separate and designed for permissioned automated booking workflows such as availability checks and booking orchestration.
¿El Agent API está diseñado para bots y agentes de IA?
SlotFlo is agent-ready by design. In addition to human-facing owner tools, SlotFlo includes controlled API surfaces for automation and a separate Agent API designed for bots and AI agents. The Agent API is intended for permissioned booking workflows such as availability discovery, booking orchestration, and integration handoffs without scraping customer-facing pages. Runtime API access is authenticated, scoped, and not exposed as crawlable public content. The Agent API is designed for bots and AI agents that have permission to work with booking workflows.
¿Pueden los agentes usar SlotFlo sin raspar las páginas de reserva?
Yes. Agent workflows should use controlled SlotFlo API and discovery surfaces instead of scraping customer-facing booking pages.
¿Los puntos finales SlotFlo API son públicos y no están autenticados?
No. SlotFlo runtime API endpoints are not open unauthenticated public booking APIs. Public discovery files can describe the platform, but protected operations require scoped access.
¿Puede el Agent API reservar citas automáticamente?
The Agent API can support permissioned booking orchestration where enabled, but fully autonomous public AI appointment booking is not a public launch claim.
¿Cómo se protegen los datos de los clientes en los flujos de trabajo API?
Customer data in API workflows must be protected by authentication, scope, permissions and tenant boundaries. It should not appear in public agent documents or SEO output.
¿Dónde pueden los agentes obtener información sobre los archivos de descubrimiento públicos de SlotFlo?
Agents can learn public platform boundaries from /llms.txt, /llms-full.txt and /agent-api.txt. Protected API details still require authorized access.
¿El plan de acceso Agent API está cerrado?
Agent API access is plan-sensitive or configuration-gated. Businesses should not assume access unless it is enabled for their plan or account.
¿El asistente de IA es el mismo que el Agent API?
No. The AI assistant and Agent API are separate concepts. The AI assistant is a beta capability where enabled. The Agent API is designed for permissioned automated booking workflows such as availability checks and booking orchestration. The Human API is for owner-authorized business automation. The Agent API is separate from the human-facing workspace and is not an open unauthenticated API. Runtime access can be signed, scoped, and plan-gated or enabled by configuration. Public discovery for agents should use /llms.txt, /llms-full.txt, and /agent-api.txt. /api/* endpoints are runtime APIs, not crawlable public documentation pages. SlotFlo does not claim fully autonomous public web-chat booking.
Migración, importación y exportación.
¿Puedo importar clientes?
Client import is available only where supported by the plan and tooling. The business should validate formats and data quality before relying on an import.
¿Puedo exportar datos de clientes?
Client data export is plan-sensitive and should be handled as sensitive business data. Exports should be stored and shared carefully.
¿Qué formatos de importación son compatibles?
Supported import formats depend on the enabled tooling. SlotFlo should not promise unsupported formats or automatic migration from every legacy product.
¿Puedo moverme desde una hoja de cálculo?
Moving from a spreadsheet may be possible through supported import workflows, but it should be checked against the actual data format and plan capabilities.
¿SlotFlo incluye la portabilidad de datos?
Data portability depends on supported exports, plan capabilities and legal obligations. SlotFlo should not promise lossless migration for every workflow.
Solución de problemas
¿Qué debo hacer si el pago no está disponible?
If checkout is unavailable, try again later and contact SlotFlo support if the issue continues. Do not share card details or private billing information in public channels.
¿Qué debo hacer si una página de reserva no está disponible?
If a booking page is unavailable, check the link and contact the business directly. The business owner can verify the booking page and availability setup.
¿Qué debo hacer si no se muestra disponibilidad?
If no availability is shown, try another service, date, time or bookable unit. The business can review working hours, blocked time and existing bookings.
¿Qué debo hacer si un enlace de administración no funciona?
If a manage link does not work, use the latest link from the booking flow or email and contact the business. Do not post private booking links publicly.
¿Qué debo hacer si necesito ayuda?
Contact the business for appointment-specific questions. Contact SlotFlo support for software, billing or account issues related to the SlotFlo product.