Was ist SlotFlo?
SlotFlo is online booking software for service businesses. It gives you a public booking page for clients and an owner workspace for services, staff or resources, working hours, bookings, clients and daily schedule management.
FAQ
SlotFlo Hilfe und FAQ
Klare Antworten zu SlotFlo-Buchungsseiten, Eigentümereinrichtung, Kunden, Mitarbeitern, Klienten, Abrechnung, Datenschutz, Lokalisierung, mobilen QR, APIs und KI-fähigen Funktionen.
Produktgrundlagen
Für wen ist SlotFlo geeignet?
SlotFlo is built for appointment-based service businesses such as barbershops, salons, beauty studios, tattoo studios, small clinics and similar teams. It fits businesses where clients need to choose a service, a person or resource, a date and an available time.
Ist SlotFlo ein Marktplatz?
No. SlotFlo is not a marketplace. Your business gets its own booking page and workspace. Clients book with your business, not through a shared public marketplace.
Welches Problem löst SlotFlo mit manuellen Buchungsnachrichten?
SlotFlo reduces manual booking messages. Instead of asking clients back and forth about services, dates and available times, you publish a booking page where they choose from real available slots.
Sollte ich SlotFlo für Notfälle oder dringende medizinische Bedürfnisse verwenden?
No. SlotFlo should not be used for emergencies, urgent regulated care or situations where immediate human response is required.
Geschäftstypen und Anwendungsfälle
Kann ich SlotFlo für einen Salon verwenden?
Yes. Salons can use SlotFlo when clients need to choose a service, provider or resource, date and available appointment time.
Kann ich SlotFlo für einen Friseursalon verwenden?
Yes. Barbershops can use SlotFlo for bookable services, staff or chairs, working hours and client appointment scheduling.
Kann ich SlotFlo für ein Tattoo-Studio verwenden?
Yes. Tattoo studios can use SlotFlo for appointment requests and scheduled sessions, as long as the business controls service details, availability and follow-up with clients.
Kann ich SlotFlo für eine Klinik verwenden?
Small clinics can use SlotFlo for ordinary appointment scheduling where appropriate. SlotFlo must not be used for urgent regulated care, emergencies or any situation that needs immediate clinical response.
Kann ich SlotFlo für ein anderes terminbasiertes Servicegeschäft verwenden?
Yes, if the business is appointment-based and clients need to choose a service, bookable person or resource, date and available time.
Öffentliche Buchungsseite
Was ist eine SlotFlo-Buchungsseite?
A SlotFlo booking page is the public page your business shares with clients so they can choose services and available appointment times.
Was sieht ein Kunde über Leistungen, Belegungseinheiten, Termine, Uhrzeiten und geschäftliche Buchungsinformationen?
Customers see the booking information the business publishes, such as services, bookable units, dates, available times and the details needed to complete a booking.
Kann ich einen Buchungslink teilen?
Yes. Once setup is ready, you can share the booking link directly with clients from your website, social profiles, messages or other business channels.
Werden öffentliche Buchungsseiten von Google indexiert?
Public booking pages are intended for direct client booking, not as SEO pages. Demo and private booking surfaces should remain noindex, and booking pages must not expose customer data in metadata or search files.
Kann ich die Anpassung der Buchungsseite anpassen?
The core public booking page is included. Deeper customization depends on the selected plan and enabled features.
Kundenbuchungsablauf
Wie bucht ein Kunde einen Termin?
A customer chooses a service, staff member or resource, date and available time, then enters contact details and optional notes. The business sees the booking in the owner workspace.
Welche Daten werden bei einer Kundenbuchung erfasst?
The booking flow collects the contact and booking details needed by the business, such as name, email or phone when requested, selected service, time and optional notes.
Können Kunden Kategorie, Service, Buchungseinheit, Datum und Uhrzeit wählen?
Yes. Customers choose from the categories, services, staff or resources and available times that the business has configured.
Was passiert, wenn eine Buchung bestätigt wird?
After confirmation, the appointment appears in the owner workspace. Email confirmation or a manage link can be sent when the configured booking communication supports it.
Was soll ich tun, wenn eine Buchungsseite nicht verfügbar ist?
The customer should check that the link is correct, try again later or contact the business directly. Private booking tokens or customer details should not be posted publicly for help.
Verwalten Sie Verknüpfungen, Stornierungen und Umplanungen
Was ist ein sicherer Verwaltungslink?
A secure manage link is a private link for a specific booking. It can let a customer view, cancel or reschedule that booking when the business rules allow it.
Können Kunden eine Buchung stornieren?
Customers can cancel through the manage flow only when cancellation is enabled and the booking state allows it. Otherwise they should contact the business.
Können Kunden eine Buchung umbuchen?
Customers can reschedule through the manage flow when the business allows rescheduling and another suitable slot is available.
Warum sind Verwaltungslinks privat?
Manage links are private because they give access to a specific booking. They should be shared only with the customer or business users who need them.
Sollten Buchungsverwaltungs-Tokens in der Suche erscheinen?
No. Booking manage tokens should not appear in search results, metadata, sitemap files, public content or support screenshots.
Besitzer-Setup
Was kann ein Geschäftsinhaber für die Einrichtung konfigurieren?
Owners can configure the business profile, location, services, categories, staff or bookable resources, working hours and public booking link. The owner workspace also handles bookings, clients, staff access, billing and advanced plan-gated features.
Wie richte ich ein Unternehmensprofil und einen Standort ein?
Set the business name, location and public details before sharing the booking page so clients understand which business they are booking with.
Wie richte ich Dienste und Kategorien ein?
Add categories and services with the details clients need, then connect them to the right staff or bookable resources and availability rules.
Wie richte ich Arbeitszeiten und Verfügbarkeit ein?
Set regular working hours and any blocked dates or time off so SlotFlo can show only times the business intends to offer.
Wann sollte ich den Buchungslink teilen?
Share the booking link after the business profile, services, bookable units and working hours have been checked in the owner workspace.
Dienste, Kategorien, Ressourcen und Mitarbeiter
Was ist der Unterschied zwischen Diensten, Ressourcen und Personal?
A service is what the client books. A bookable unit is who or what delivers it, such as a staff member, room, chair, table or other resource.
Kann ich Mitarbeiter einladen?
Staff access is managed from the owner workspace where enabled. Owners should invite only people who need workspace access and give them the appropriate role.
Kann ich den Zugang für Mitarbeiter einschränken?
Staff access should be limited by role and workspace permissions where those controls are available, so users only see the tools they need.
Kann ich Mitarbeiter- oder Ressourcennamen ausblenden?
Public names should match the business setup. If a business does not want to show a personal name, it can use an appropriate resource or display name where configuration allows it.
Ist die Terminologie „Personal versus Ressource“ konfigurierbar?
The business can model bookable units as people or resources depending on how appointments are delivered. Public wording should stay clear for clients.
Kalender und Verfügbarkeit
Wie wird die Verfügbarkeit berechnet?
Availability is based on configured services, bookable units, working hours, blocked time and existing bookings. Customers should only see slots that match those rules.
Was ist ein Mitarbeiterkalender?
A staff calendar is a workspace view of appointments for a specific staff member or bookable unit, helping the business manage the day.
Beinhaltet SlotFlo blockierte Termine und Freizeit?
SlotFlo supports blocking time through availability setup so holidays, time off or unavailable periods are not offered as bookable slots.
Was passiert, wenn kein Slot verfügbar ist?
If no slot is available, the customer should choose another date, time, service or bookable unit, or contact the business.
Was passiert, wenn jemand anderes den gleichen Slot bucht?
SlotFlo checks availability during booking. If another customer takes the same slot first, the later customer should choose a different available time.
Kunden und CRM
Beinhaltet SlotFlo den Client CRM?
SlotFlo includes client records for booking operations. Deeper CRM workflows, import and export are plan-sensitive capabilities.
Welche Details werden für Kundendatensätze erfasst?
Client records can include booking contact details and appointment history needed for operations. They must not be exposed in public metadata or indexing files.
Enthält SlotFlo den Besuchsverlauf?
Visit history is tied to bookings and client records where available, so the business can understand past appointments without exposing them publicly.
Kann ich Kunden importieren?
Client import is a plan-sensitive capability and depends on the supported tooling and format. It should not be treated as a guaranteed one-click migration from every old system.
Kann ich Kundendaten exportieren?
Client export is plan-sensitive and depends on enabled capabilities. Exported data should be handled carefully because it can contain customer contact details.
Benachrichtigungen und Erinnerungen
Versendet SlotFlo E-Mail-Bestätigungen?
SlotFlo can send email-based booking communication where configured, including confirmations. The on-screen booking result remains important if email delivery is delayed or unavailable.
Versendet SlotFlo Verwaltungslinks per E-Mail?
Manage links can be delivered by email where configured. Because they access a specific booking, customers should keep those links private.
Sendet SlotFlo Erinnerungen an SMS?
SMS reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
Versendet SlotFlo Push-Erinnerungen?
Push reminders are not currently public launch claims. Do not rely on them unless they are explicitly enabled for your plan or configuration.
Was passiert, wenn die E-Mail-Bestätigung nicht verfügbar ist?
If booking email is unavailable, the customer should use the on-screen result and contact the business if they need confirmation. The business can still review bookings in the workspace.
Preise, Testversion und Abrechnung
Was ist eine 7-tägige Testversion?
Start with a 7-day free trial. Card required. Paid billing starts automatically unless you cancel before the trial ends.
Ist eine für die Testversion erforderliche Karte verfügbar?
A card is required to start the 7-day trial. Paid billing starts automatically after the trial unless you cancel before the trial ends.
Kann ich einen Plan kündigen?
Yes. Cancel before the trial ends to avoid the first paid subscription charge. If you cancel after a paid period starts, access remains active until the end of the current billing period. Subscription charges are not automatically refundable after payment. Cancellation stops future renewals but does not refund the current billing period, unless required by law. SlotFlo may issue a voluntary refund through support at its sole discretion. Where a voluntary refund is not legally required, non-refundable Stripe or other payment processing fees may be deducted where legally permitted.
Enthält SlotFlo Rechnungen?
Subscription invoices and billing management depend on the Stripe-backed billing flow. Client appointment invoicing is not currently a public product claim.
Beinhaltet SlotFlo Terminzahlungen oder Anzahlungen?
Appointment payments and deposits are not currently a public SlotFlo product claim. SlotFlo billing is for your software subscription.
Was passiert, wenn ein Planlimit erreicht wird?
If a plan limit is reached, the business may need to reduce usage, change configuration or move to a plan that includes the needed capability. The pricing page shows plan limits.
Privatsphäre und Sicherheit
Sollten Kundennamen, E-Mails, Telefonnummern, Notizen oder Buchungs-Tokens in der Suche erscheinen?
No. Customer names, emails, phone numbers, notes and booking tokens must not appear in public search metadata, sitemap files or structured data.
Werden Inhaber- und Plattformrouten von Google indiziert?
Owner and platform routes are private workspace surfaces. They require the correct account access and are not public SEO pages.
Werden Buchungsverwaltungsseiten von Google indiziert?
Manage booking pages are private token-based surfaces for specific bookings. They should remain outside public search and sitemap output.
Werden API-Antworten von Google indiziert?
Runtime API responses are not public marketing pages. API access must be authenticated and scoped where it exposes protected business or customer data.
Werden Demo-Buchungsseiten von Google indexiert?
Demo booking pages should remain noindex, and the demo workspace must stay auth-gated. Demo surfaces should not become anonymous public access points.
Sprachen und Lokalisierung
Welche Sprachen werden unterstützt?
SlotFlo has localized public UI across the supported system locales. Translation depth can vary by surface, so launch-critical copy should be checked before ads.
Welche indexierbaren Startsprachen werden unterstützt?
Only approved launch locales should be indexable. Other localized routes can render but should remain noindex until product approval.
Werden juristische Seiten übersetzt?
Legal pages are available through localized public routes. Legal wording should stay aligned with the approved source text and should not be rewritten casually.
Werden Buchungsseiten übersetzt?
Booking pages can render localized interface text where the locale is supported. Business-entered service names and descriptions depend on what the business provides.
Enthält SlotFlo ein arabisches Rechts-nach-Links-Layout?
Arabic uses right-to-left layout support in the public UI where enabled. It should still be checked visually before launch campaigns.
Mobiles und QR-Scannen
Ist die mobile App verfügbar?
A broad public app-store mobile app is not a current launch claim. Use the web workspace and only rely on mobile-specific flows that are explicitly enabled.
Beinhaltet SlotFlo das Scannen von QR?
QR scanning is an advanced or plan-gated capability where enabled. It should not be presented as available to every customer by default.
Kann ich Buchungscodes QR scannen?
Staff QR scanning depends on the enabled mobile or QR workflow and the user's permissions. It is not a standalone public promise for every plan.
Ist der mobile QR-Scanplan verfügbar?
Mobile and QR flows are advanced or plan-gated where enabled. The pricing page and workspace configuration should define what is available.
Ist eine iOS-App verfügbar?
No confirmed public iOS release should be assumed from the FAQ. Do not rely on an iOS app unless SlotFlo explicitly announces that release.
KI, API und agentenbereite Buchung
Ist AI-Buchung verfügbar?
Fully autonomous public AI booking is not a public launch claim. Any automated booking workflow must respect permissions, availability, business configuration and plan limits.
Was ist AI Assistant Beta?
The AI assistant is a beta capability where enabled. It is assistive and should not be treated as a guaranteed replacement for business review or customer support.
Verfügt SlotFlo über API und eine agentenorientierte Infrastruktur?
SlotFlo includes controlled API surfaces for authorized business automation. API access is authenticated, scoped and plan-sensitive.
Was ist der Unterschied zwischen Human API und Agent API?
The Human API is for owner-authorized business automation. The Agent API is separate and designed for permissioned automated booking workflows such as availability checks and booking orchestration.
Ist Agent API für Bots und KI-Agenten konzipiert?
SlotFlo is agent-ready by design. In addition to human-facing owner tools, SlotFlo includes controlled API surfaces for automation and a separate Agent API designed for bots and AI agents. The Agent API is intended for permissioned booking workflows such as availability discovery, booking orchestration, and integration handoffs without scraping customer-facing pages. Runtime API access is authenticated, scoped, and not exposed as crawlable public content. The Agent API is designed for bots and AI agents that have permission to work with booking workflows.
Können Agenten SlotFlo verwenden, ohne Buchungsseiten zu scrappen?
Yes. Agent workflows should use controlled SlotFlo API and discovery surfaces instead of scraping customer-facing booking pages.
Sind SlotFlo API Endpunkte öffentlich und nicht authentifiziert?
No. SlotFlo runtime API endpoints are not open unauthenticated public booking APIs. Public discovery files can describe the platform, but protected operations require scoped access.
Kann der Agent API automatisch Termine buchen?
The Agent API can support permissioned booking orchestration where enabled, but fully autonomous public AI appointment booking is not a public launch claim.
Wie werden Kundendaten in API-Workflows geschützt?
Customer data in API workflows must be protected by authentication, scope, permissions and tenant boundaries. It should not appear in public agent documents or SEO output.
Wo können Agenten mehr über die öffentlichen Discovery-Dateien von SlotFlo erfahren?
Agents can learn public platform boundaries from /llms.txt, /llms-full.txt and /agent-api.txt. Protected API details still require authorized access.
Ist der Zugriff auf Agent API plangeschützt?
Agent API access is plan-sensitive or configuration-gated. Businesses should not assume access unless it is enabled for their plan or account.
Ist der KI-Assistent derselbe wie der Agent API?
No. The AI assistant and Agent API are separate concepts. The AI assistant is a beta capability where enabled. The Agent API is designed for permissioned automated booking workflows such as availability checks and booking orchestration. The Human API is for owner-authorized business automation. The Agent API is separate from the human-facing workspace and is not an open unauthenticated API. Runtime access can be signed, scoped, and plan-gated or enabled by configuration. Public discovery for agents should use /llms.txt, /llms-full.txt, and /agent-api.txt. /api/* endpoints are runtime APIs, not crawlable public documentation pages. SlotFlo does not claim fully autonomous public web-chat booking.
Migration, Import und Export
Kann ich Kunden importieren?
Client import is available only where supported by the plan and tooling. The business should validate formats and data quality before relying on an import.
Kann ich Kundendaten exportieren?
Client data export is plan-sensitive and should be handled as sensitive business data. Exports should be stored and shared carefully.
Welche Importformate werden unterstützt?
Supported import formats depend on the enabled tooling. SlotFlo should not promise unsupported formats or automatic migration from every legacy product.
Kann ich aus einer Tabelle wechseln?
Moving from a spreadsheet may be possible through supported import workflows, but it should be checked against the actual data format and plan capabilities.
Beinhaltet SlotFlo Datenportabilität?
Data portability depends on supported exports, plan capabilities and legal obligations. SlotFlo should not promise lossless migration for every workflow.
Fehlerbehebung
Was soll ich tun, wenn der Checkout nicht möglich ist?
If checkout is unavailable, try again later and contact SlotFlo support if the issue continues. Do not share card details or private billing information in public channels.
Was soll ich tun, wenn eine Buchungsseite nicht verfügbar ist?
If a booking page is unavailable, check the link and contact the business directly. The business owner can verify the booking page and availability setup.
Was soll ich tun, wenn keine Verfügbarkeit angezeigt wird?
If no availability is shown, try another service, date, time or bookable unit. The business can review working hours, blocked time and existing bookings.
Was soll ich tun, wenn ein Verwaltungslink nicht funktioniert?
If a manage link does not work, use the latest link from the booking flow or email and contact the business. Do not post private booking links publicly.
Was soll ich tun, wenn ich Hilfe benötige?
Contact the business for appointment-specific questions. Contact SlotFlo support for software, billing or account issues related to the SlotFlo product.